Returns & Refunds
Custom Orders
For any items custom made, custom printed or non resalable we are unable to offer refunds. In the event of manufacture problems with the goods we will endeavor to solve the problem by the most efficient solution to both parties, if the problem can not be solved we will either issue a full refund or replace the item for you. If we see that damage to the product was done intentionally or accidentally by the customer, unfortunately we will not be able to issue any refunds or exchanges.
Ready to be shipped purchases:
Our return policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
As the customer, you are in charge of purchasing the return shipping label and getting the unit back to our specified address. Until the unit is in our possession, we will be unable to process any kind of refund or exchanges. When we receive the unit we will asses it for any forced damage. As long as the unit Is in a reasonable condition, we will accept your return.
We reserve the right to deny refunds if the unit is forcefully damaged or abused. If your refund is accepted, it will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. There are certain situations where only partial refunds are granted - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 20 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Lost or stolen packages Any package that is confirmed to be lost via the tracking information will be refunded or reimbursed with another unit. Please contact us if this happens. Orders that are confirmed to be delivered via tracking information are not eligible for reimbursement from Subak Signs. Orders made with Insured Priority are fully insured. Orders made with Standard Free are partially insured. Please contact us if any of these problems arise and we will do whatever we can to find a solution.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@subaksigns. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@subaksigns.com so we can give you a postal return slip to pick up the order from you.
Please note we do not pay for any returns shipping and must be paid for by the customer. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.